top of page

Shipping Policy

At Josyara, we aim to provide reliable and efficient delivery for all orders. As a dropshipping business, products are shipped directly from our suppliers and fulfilment partners to customers.

Please read the following shipping policy carefully before placing an order.

1. Order Processing Times

Orders are typically processed within 1–5 business days after payment has been successfully received.

Processing times may vary during:

  • High-demand periods

  • Holidays

  • Promotional sales

  • Supplier delays

Once your order has been processed and dispatched, you will receive a confirmation email where applicable.

2. Shipping Times

Estimated delivery times are:

  • United Kingdom: 5–15 business days

  • International Orders: 7–21 business days

Please note that these are estimated delivery times only and are not guaranteed.

3. Dropshipping Fulfilment

As Josyara operates using a dropshipping model:

  • Products may be shipped from different supplier warehouses

  • Items within the same order may arrive separately

  • Packaging and shipping labels may vary depending on the supplier

4. Shipping Costs

Shipping costs are calculated at checkout where applicable.

Any free shipping promotions will be clearly displayed on the website.

5. Delayed Deliveries

While we work hard to ensure timely deliveries, delays may occasionally occur due to:

  • Courier issues

  • Customs clearance

  • Weather disruptions

  • Supplier fulfilment delays

  • Incorrect shipping information provided by customers

Josyara is not responsible for delays outside of our control.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are correct before placing an order.

Josyara is not responsible for:

  • Lost parcels due to incorrect addresses

  • Failed deliveries caused by customer error

  • Additional shipping costs resulting from incorrect information

7. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Josyara.net@gmail.com

We will investigate the issue with the supplier or courier and provide assistance where possible.

8. Damaged Items During Shipping

If your item arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number

  • Photos of the damage

  • Photos of the packaging

We will review the issue and arrange a replacement or refund where appropriate.

9. International Customs & Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.

Customers are responsible for any customs or import charges incurred.

bottom of page